Check Train PNR Status

Frequently Asked Questions

Yes, you can. In fact, you can book your ticket for any train on the Indian Railways network, from any originating station to any destination* at any of the Computerised Reservation Centres, across the country. With the network of Passenger Reservation Systems, you can now book your onward and return journey tickets from any Computerised Reservation Centre nearest to you – not just from major railway stations. This networking makes reservation of tickets faster and simpler.

Reserved tickets can also be obtained by accessing the website www.irctc.co.in. Payments can be made directly through the website. Please follow the instructions posted on the website.

“Reservations can be made subject to distance restrictions and availability of quotas

You can reserve your ticket 120 days in advance, excluding the date of journey at the train originating station. At intermediate stations where the train arrives the following day, reservation can be done more than120 days in advance. In the case of some intercity day express trains, the advance. reservation period is less. Special Trains are

planned by Railways where ARP varies subject to maximum 120 days. Such Trains may have a higher fare than normal Trains.

The reservation status will be clearly indicated in your ticket. If your ticket is confirmed, your coach and berth numbers will be mentioned on your ticket in all classes other than First Class and AC First Class.

For these, the the word “Confirmed”, will be printed alongside the class of travel. If your ticket is in RAC (Reservation Against Cancellation)/ Waitlisted status, the same will be mentioned on the ticket.

Note: Passengers are requested to kindly note that while every effort will be made to ensure a comfortable, hassle-free journey, Indian Railways are not liable to compensate a passenger due to non-provision of reserved accommodation or for any losses suffered due to late running of trains and other such unintended eventualities which are not willful or deliberately perpetrated.

You can board the train with an RAC ticket. You will be provided with sitting accommodation initially and allotted a berth (in case of passengers not turning up) in the train.

Wait-listed ticket passengers are not permitted to board the reserved coaches if their ticket is not confirmed at the time of preparation of chart, since no berth/seat has been reserved for their use in these coaches.

Such passengers, if found in the reserved coach unauthorized, are detained at the next stoppage of train, if no vacant berth is available, (due to non turn up of passengers) to accommodate them.

As per Section 155 of Railways Act, if any passenger, enters a compartment wherein no berth/seat has been reserved for his use or unauthorized occupies a berth/seat reserved for the use of another passenger, refuses to leave, he/she shall be removed from the berth/seat/compartment and be punishable with fine which may extend to five hundred rupees.

Yes. If you don’t have any ticket, you may approach the Train Superintendent/ TTE after purchasing an unreserved ticket from the booking office as specified in the following table. The TTE will allot the accommodation, subject to availability.

Category of Train

Class of Travel

Min. Class of Ticket required for boarding the train at originating and intermediate Stations

i) Rajdhani/Shatabdi

IA, FC, 2A, 3A, ACC

1st Class Ordinary

ii) Jan Shatabdi

ACC 2S

1st Class Ordinary 2nd Mail/Express

iii) Mail/Express

FC, IA, 2A, 3A, CC, SL, 2S

1st Class Ordinary 2nd Mail/Express

iv) Garib Rath Express

3A, CC

2nd Mail/Express

v) Double Decker

Executive Class AC Chair Car

1st Class Ordinary AC Chair Car ticket

through UTS

However, in case you have a second class ticket and could not get a reservation in the sleeper class and desire to travel in an upper class, you may approach the on-board ticket checking staff, who can upgrade your ticket accordingly subject to availability of accommodation except in Rajdhani/Shatabdi Express trains.

You can contact the Reservation Enquiry Counters at your nearest Computerised Reservation Centre or call the Interactive Voice Response System.(available at major stations) Remember to always quote the 10 digit PNR Number indicated on the upper left-hand corner of your ticket, to find out the current status.

The current status of your ticket can also be obtained from the Indian Railways Passenger Information Website: www.indianrailways.gov.in. and www.indianrail.gov.in.
 This site also provides real-time information relating to the availability of seats (and berths in a train even between a pair of stations), timetable and train fares etc. For general information on Indian Railways, passengers can access the Indian Railways Website: 
www.indianrailways.gov.in.

www.indianrail.gov.in

Indian Railways provide telephonic enquiry services through a universal number “139” which is accessible from anywhere in the country without dialling any STD code. This number can be accessed from any type of phone (mobile, landline, WLL etc). Information with regard to arrival/departure/running position of trains, accommodation availability, the current status of a ticket, fare enquiry etc. are disseminated through this number. After getting connected to “139”, the information with regard to arrival/departure of a train at a particular station can be obtained by dialing the train no. and the STD code of that station.

The facility of Enquiry by sending SMS on 139

The current status of the ticket, the status of arrival/departure of the train, availability of train accommodation, fare enquiry, etc. can also be obtained by sending SMS to 139. For details kindly visit website www.irctc.co.in

In most cases, if your tickets are surrendered for cancellation within the prescribed time limits, you can get refunds across the counter.

  1. In case of confirmed reserved tickets, up to 4 hours before the scheduled departure of the train irrespective of distance. No refund will be granted after that.
  2. In case of RAC/waitlisted/partially confirmed tickets up to half an hour before the scheduled departure of the train irrespective of the No refund is permissible after that.
  3. For trains departing between 21.00 hours and 06.00 hours (actual departure), you can get a refund within two hours of opening of the Reservation Office, in case no current counters are available at the originating station.
  1. For refund of fare under circumstances other than those specified in these rules or under circumstances like ‘bandh’ or agitations or floods, the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for a refund of fare within ten days from the day of commencement of the journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR.
  2. The TDR shall be issued only up to three days after the scheduled departure of the

In exceptional circumstances, you may obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 3 (Three) days from the day of scheduled travel. You must then submit an application in the prescribed form (Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

This application must be submitted within 10 (Ten) days from the date of your journey. The refund officer will examine the case on merit and, if decided, the refund will be sent to you by a Station Pay Order (to be encashed at the station) or Money Order or Crossed Cheque.

The fare you paid for your ticket will be refunded after deducting cancellation charges in case of a confirmed ticket and clerking Charge in case of RAC/WL/Unreserved Tickets If the ticket is surrendered within the prescribed time limit as per refund rules.

The amount deducted is based on the time of cancellation and the status of your ticket. Detailed are given below:

  • For cancellation of confirmed tickets more than 48 hours advance of the scheduled departure of the train.

Flat cancellation charges per passenger

Class of your ticket

240

AC first/Executive class

200

AC-2tier/1st class

180

AC-3tier/AC chair car, AC-3 Economy

120

Sleeper

60

Second class

  • For cancellation of confirmed tickets less than 48 hrs and up to 12 hrs before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you subject fo minimum flat cancellation
  • For cancellation of confirmed tickets less than 12 hrs before the scheduled departure of the train and up to 4 hrs before the scheduled departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to minimum flat cancellation charges for each class.
  • For cancellation of RAC/Waitlisted tickets, if the ticket is presented for cancellation up to half an hour before the scheduled departure of the train irrespective of distance, a full refund of fare will be given, after deducting the clerkage charge per passenger.

 

In order to facilitate the passengers who want to cancel the counter PRS ticket within the prescribed time limit as per Refund Rule 2015, now apart from cancellation of tickets across PRS counters they can cancel the same subject to certain condition through IRCTC website (www.irctc.co.in) or through 139. This has been implemented in May 2016. The details are as under:-

Confirmed, RAC and Waitlisted counter tickets can be cancelled through IRCTC website (www.irctc.co.in) or through 139 within the prescribed time limit as per Refund Rule 2015 and the permissible refund amount is required to be collected across the reservation counter as per the following schedule:-

  • For tickets cancelled (including return journey) before 24 hours of the scheduled train departure time:

“Refund of fare as permissible can be collected on the submission of original PRS counter ticket from any PRS counter of Indian Railways up to four hours before the scheduled departure of the train in case of confirmed tickets and up to thirty minutes before the scheduled departure of the train in case of RAC/waitlisted tickets.”

  • For tickets cancelled (including return journey tickets) between 24 hours and up to 4 hours for the confirmed tickets and up to thirty minutes for RAC/waitlisted tickets before the scheduled departure

“Refund of fare as permissible can be collected only at the journey commencing station or nearby satellite locations defined by Zonal Railways as per the following time schedule:-

  • During the first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure time is (i) between 1801 hours and 0600
  • Up to 4 hours after the scheduled departure of the train during the working hours of PRS counter/current counters/special counters where a cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is between 0601 hours and 1800

(c). No refund of the amount would be given after the above mentioned prescribed time limit.

The above facility is available only in case the mobile number has been given at the time of booking of the ticket.

Yes, passengers traveling by air-conditioned class can claim re-fund if the AC fails en route. You can get a refund of the difference of fare for the distance the AC was not functioning.

This refund should be claimed immediately at the end of the journey or within 20 hours of the arrival of the train at the destination, on the production of the ticket, and certificate issued by the Travelling Ticket Examiner.

If you were forced to travel in a lower class for want of accommodation, you can get a refund of difference of fare between the fare paid and fare for the class actually travelled. This refund should be claimed within 2 days of the date of issue of the certificate (excluding the date of issue) of the arrival of the train at your destination. To claim this refund, you will need to submit your ticket along with the certificate issued by the Travelling Ticket Examiner.

If you were not provided accommodation due to unforeseen circumstances, you are entitled to a full refund of the fare paid by you without any deductions. To claim this refund, you should surrender your ticket at the journey originating station within three hours after the actual departure of the train.

If your train is running late by more than three hours, you can get a refund of the full fare paid by you without any deductions. You can claim this refund on the journey commencing station up to the actual departure of the train.

After deducting fare for the traveled portion, you will be refunded the balance fare.

To claim this refund, you are required to surrender your ticket at the station, within three hours of the actual arrival of the train which has been delayed.

If your train is canceled due to accidents, breaches, or floods, you will be refunded the full fare paid by you. To claim this refund, you should surrender your ticket within three days of the scheduled departure of the train.

In combined tickets, where few passengers are Waitlisted and others are Confirmed, you will be given a full refund less clerkage charge in respect of all passengers. If such tickets are canceled up to half an hour before the scheduled departure of the train.

No, you cannot get any refund on a lost ticket. However, you will be allowed to travel on the reservation already made, after paying the prescribed charges for the issue of a duplicate ticket. In your own interest, you are requested to inform the Reservation Office immediately about the loss of your ticket. This will also help prevent fraudulent refund claims.

If the loss of your Confirmed/RAC ticket is reported before the preparation of the Reservation Chart, a duplicate ticket will be issued on the collection of Rs. 50 per passenger for second & sleeper class and Rs. 100 per passenger for other classes.

In case of the loss of your confirmed ticket is reported after preparation of the Reservation Chart, a duplicate ticket will be issued on collection of 50% of the fare. No duplicate ticket will be prepared after the preparation of the Reservation chart in case of RAC tickets.

Anyone of the passengers/ the passenger booked on the tickets issued from Computerised Passenger Reservation System (PRS) and internet (i&e ticket), undertaking journey in reserved classes, have to carry any one of the prescribed proof of identity (in original) during the journey and produce the same as and when required failing which all the passengers booked on that ticket will be treated as without ticket and charged accordingly.

The list of valid proofs of identity are as under:

  1. Voter Photo Identity Card issued by Election Commission of
  2. PAN Card issued by Income Tax Department. 
  3. Driving Licence issued by
  4. Photo Identity Card having serial number issued by Central/ State Government.
  5. Student Identity Card with photograph issued by recognized School/ College.
  6. Nationalised Bank Passbook with a photograph.
  7. Credit Cards issued by Banks with laminated and photograph.
  8. Unique Identification Card “Aadhar” eg.downloaded Aadhar (e-Aadhar & m-Aadhar).
  9. Photo identity cards having serial numbers issued by Public-Sector Undertakings of State/Central Government, District Administrations, Municipal bodies, and Panchayat.
  10. In case of reserved tickets booked through computerized Passenger Reservation System(PRS) counters, for undertaking journey in Sleeper(SL) & Second Reserved Sitting(2S) classes, attested photocopy of Ration Card with photographs and Nationalized Bank Passbook with photographs are also

Note: The above-said provision is not applicable to the Tatkal ticket which is governed by separate instructions.

Note: While undertaking journey in a train, if a passenger shows the Aadhar/Driving Licence from the ‘Issued Documents’ section by logging into his/her DigiLocker account, the same is also considered as valid proof of identity. It is, however, clarified that the documents uploaded by the user himself/herself (i.e. the documents in ’Uploaded Documents’ section) are not considered as a valid proof of identity.

With a view to providing reservations to those passengers who have to undertake the journey at short notice and to save such passengers from the clutches of unscrupulous elements/touts, Tatkal Reservation Scheme was introduced in 1997. The Salient features of this scheme as on date are as under:-

Tatkal booking for AC classes opens at 10:00 AM hours on the previous day of journey excluding date of journey from the train originating    For non-AC classes,  Tatkal booking starts at  11:00 AM hours on the previous day of journey excluding date of journey from the train originating station. For example, if a train is to depart from the originating station on the second of the month, the Tatkal quota for that particular train shall open at 1000/1100 hours on the first of the month.

The reservation under this scheme is available only up to the time of preparation first reservation of At the time of preparation of charts, the vacant Tatkal accommodation is released to the RAC/waitlisted passengers and no Tatkal charges are realized from such passengers.

The facility of change of name is not permitted on the bookings made under Tatkal

No duplicate Tatkal tickets are issued only in exceptional cases on payment of full fare including Tatkal charges.

The reservation under this scheme can be sought by full fare-paying passengers only and no passenger holding concessional ticket is allowed to avail reservation under this scheme

In case of tickets booked under Tatkal scheme, during the journey,  one of the passengers booked on that ticket is required to produce any one of the prescribed proof of identity mentioned below  (in original), failing which all the passengers booked on that ticket are considered as travelling without ticket and charged accordingly:-

  • Voter Photo Identity Card issued by Election Commission of India.
  • Passport
  • PAN Card issued by Income Tax Department
  • Driving Licence issued by RTO
  • Photo Identity Card issued by Central /State Government
  • Student Identity Card with photograph issued by recognized School/ College for their students
  • Nationalised Bank Passbook with photograph and
  • Credit Cards issued by Banks with laminated
  • Unique Identification Card “Aadhar “ eg.downloaded Aadhar (e-Aadhar & m-Aadhar).
  • Photo identity cards having serial number issued by Public Sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat
  • Keeping in view the short Advance Reservation Period and with a view to make this scheme economically unviable for unscrupulous elements/touts, refund rules of the scheme have been made stringent in which no refund is granted on the confirmed Tatkal, However, a full refund of fare and Tatkal charges is granted on the tickets booked under Tatkal scheme under certain circumstances like non-attachment of coach, cancellation of a train, as explained below:-
  • If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the passenger’s journey originating point and boarding point are different.
  • If the train is to run on a diverted route and passenger is not willing to travel.
  • If the train is to run on diverted route and boarding station or the destination
  • or both the stations are not on the diverted route.
  • In case of non-attachment of a coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same
  • If the party has been accommodated in the lower class and does not want to travel. In case the party travels in the lower class, the passenger will be given a refund of difference of fare and also the difference of Tatkal charges, if
  • Tatkal charges have been fixed as a percentage of fare at the rate of 10% of basic fare for second class and 30% of basic fare for all other classes subject to minimum and maximum as given in the table below:-

Class of Travel

Minimum Tatkal Charges (in 7 )

Maximum Tatkal Charges (in T )

Minimum Distance for a charge (in Km)

Reserved Second

10

15

100

Sitting (2S)

 

 

 

Sleeper

100

200

500

AC Chair Car

125

225

250

AC-3 tier

300

400

500

AC-2 tier

400

500

500

Executive

400

500

250

Note:

  • In case the total run of the train is less than the distance restriction, end fare e. from originating to destination station shall be charged.
  • There will be no such restriction for Tatkal scheme in passenger
  • Tatkal tickets are issued subject to the applicable distance
  • All authorized ticketing agents of Indian Railways/IRCTC have been restricted from booking Tatkal tickets between 1000 hours and 1015 hours for tickets in AC classes and between 1100 hours and 1115 hours for non-AC classes on the opening day of
  • It is possible to book a maximum of only four passengers per PNR for
  • Tatkal tickets.
  • The web services agents of IRCTC have been permitted to book only one Tatkal ticket per train per day on the internet.
  • Powers for earmarking of Tatkal accommodation in different classes have been delegated to Zonal Railways who take a decision in this regard keeping in view the utilization pattern in that class during the previous financial year as well as the availability of accommodation. The accommodation so earmarked, however, in no case exceed up to a maximum of 30% of the capacity of coach depending on the utilization of this quota during the Iast6 month
  • Out of the total berth potential of around 15.14 lakhs berths/seats per day on an average, around 3.05 lakh seats/berths are available for booking under Tatkal / Premium Tatkal every day i.e. approximately 20.16% of the total accommodation.
  • Instructions have also been issued to zonal Railways to introduce Tatkal scheme in the passenger trains in that train/class in which average utilisation during the previous financial year has been more than 60%. The minimum Tatkal charges prescribed for different classes will be applicable as flat Tatkal charges. All other conditions applicable to normal Tatkal scheme will be applicable in case of identified passenger trains.
  • With a view to provide confirmed accommodation to waitlisted passengers and also to ensure optimal utilization of available accommodation, Alternate Train Accommodation Scheme (ATAS) known as ‘VIKALP‘ has been introduced in all Mail/Express In this Scheme waitlisted passenger has to give an option at the time of booking of ticket & those passenger subject to availability of vacant accommodation. Broad features of the scheme are as under:-
  • The passengers can exercise the option for getting shifted to a train up to 72 hours of the scheduled departure of the original train in which waitlisted ticket was
  • All the passengers booked under the scheme are given an option for getting alternate accommodation irrespective of the fact whether the boarding/ destination station of the passenger are originating/ terminating/roadside
  • No extra charges are taken from passenger or any refund is provided for difference of
  • Only those VIKALP opted passengers who remain fully Waitlisted after charting are considered for allotment in the alternate
  • Either all passengers of a PNR or none is transferred to alternate train in same The passenger can be considered for shifting to a train leaving from any station amongst the cluster of stations defined by Railways based on the convenience of the passengers to a station serving the destination station on the same analogy.
  • Waitlisted passengers of the original train are not allowed to board the original train if allotted alternate
  • Passengers once provided alternate accommodation in an alternate train are treated as normal passengers in alternate train and are eligible for up
  • When a VIKALP opted passenger opts to cancel after he/she has been given an alternate accommodation, he/she is treated as a CONFIRMED passenger and the cancellation rules will apply accordingly.
  • No refund for the difference of fare between the original train and the alternate train, including Tatkal charges, if any, is given to re-allocated passengers or realized from
  • Once a VIKALP passenger has been allotted alternate accommodation, journey modification is not
  • When a passenger who has been allotted alternate accommodation has not performed his journey in the alternate train, he can claim for refunds by filing a TDR request.

Helpline Numbers

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139 (Chargeable)

Railway Enquiry Customer Care Number

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138

Toll Free Customer helpline number

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1800-111-322 & 182

Toll Security Helpline Number